Refund policy

Thank you for shopping with Nfmarketplace.
We want you to be completely satisfied with your purchase. This Refund Policy explains how we handle returns, exchanges, and refunds for orders placed on our website.

1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, in the same condition that you received it, and in its original packaging.

  • Be returned within 30 days of the delivery date.

Items that do not meet these criteria may not be eligible for return or refund.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards or downloadable digital products

  • Perishable goods (such as food, flowers, or plants)

  • Personal care items (such as cosmetics or hygiene products)

  • Clearance or final-sale items

3. Return Process

To initiate a return:

  1. Contact us at [info@nfmarketplace.com] with your order number and reason for return.

  2. We will provide you with a Return Authorization (RA) number and return instructions.

  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Please do not send your purchase back to the manufacturer unless instructed by us.

4. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • Original shipping costs are non-refundable.

  • If a refund is approved, the cost of return shipping (if applicable) may be deducted from your refund.

5. Refunds

  • Approved refunds will be issued to your original method of payment within 5–10 business days after we receive and inspect your returned item.

  • If you haven’t received your refund after this period, please check with your bank or credit card company as processing times may vary.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need to exchange your item for the same product, contact us at [info@nfmarketplace.com] and include photos of the issue.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with:

  • A clear photo of the damaged item, and

  • Your order number.

We will investigate and offer a replacement or refund as appropriate.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account or credit card statement.

  2. Contact your payment provider; it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at [info@nfmarketplace.com].